Estrategias corporativas, operativas y de sistemas de información: alineación y rendimientos de la firma

Autores/as

  • Ricardo A. Santa Profesor - Investigador, Departamento de Gestión Organizacional, Universidad Icesi, Cali, Colombia. https://orcid.org/0000-0003-2584-2928
  • Alejandro Acosta Profesor - Investigador, Departamento de Gestión Organizacional, Universidad Icesi, Cali, Colombia. https://orcid.org/0000-0003-1735-4166
  • Silvio Borrero Decano, Facultad de Ciencias Económicas y Administrativas, Pontificia Universidad Javeriana Seccional Cali, Cali, Colombia. https://orcid.org/0000-0003-2808-0033
  • Annibal Scavarda Associate Professor, Management Information Systems, Universidad Federal del Estado de Río de Janeiro, Rio de Janeiro, Brasil.

DOI:

https://doi.org/10.18046/j.estger.2020.157.3749

Palabras clave:

alineación estratégica, sistemas de información, innovación tecnológica, efectividad operativa, resultados de la firma

Resumen

Este estudio investiga el efecto de la alineación entre las estrategias corporativas, operativas y de sistemas de información y los rendimientos de la firma. Se recolectaron datos a partir de la aplicación de 138 cuestionarios a grandes empresas de servicios en el sector eléctrico australiano. En el análisis se utilizó la modelación mediante ecuaciones estructurales, con el fin de establecer la relación de dependencia entre las variables. Los resultados sugieren que alinear las estrategias operativas y de sistemas de información puede mejorar el rendimiento de la firma. Así mismo, no se encontró ningún efecto directo de la estrategia corporativa en el rendimiento de la firma.

Descargas

Los datos de descarga aún no están disponibles.

Referencias

Abib, G., & Hoppen, N. (2015). The Consultant’s Role in the Strategic Alignment Process. Revista de Administração Contemporânea, 19(5), 584-605. https://doi.org/10.1590/1982-7849rac20151384

Adam, E. E., & Ebert, R. J. (2002). Production and Operation Management: Concepts, Models and Behavior. New Jersey, NJ: Prentice Hall.

Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423. https://doi.org/10.1037/0033-2909.103.3.411

Andreu, R.; Ricart, J. E. Y Valor, J. (1996). Estrategia y sistemas de Información (3ª ed.). Madrid: McGraww-Hill.

Antosz, M. S., & Merchán, N. H. M. (2016). Análisis de las estrategias empresariales y de las TIC. 3C Empresa. Investigación y pensamiento crítico, 5(1), 29-46.

Arbuckle, J. L. (2016). Amos (Version 21.0) [Computer program]. Chicago: SPSS.

Armbruster, H., Bikfalvi, A., Kinkel, S., & Lay, G. (2008). Organizational innovation: The challenge of measuring non-technical innovation in large-scale surveys. Technovation, 28(10), 644-657. https://doi.org/10.1016/j.technovation.2008.03.003

Baker, J., Jones, D. R., Cao, Q., & Song, J. (2011). Conceptualizing the dynamic strategic alignment competency. Journal of the Association for Information Systems, 12(4), 299-322. https://doi.org/10.17705/1jais.00265

Balau, M. (2015). The Influence of Market Context on Business Strategy, Competitor Imitation and Operational Effectiveness. Acta Universitatis Danubius. OEconomica, 11(4), 33-44.

Barnes, D. (2002). The complexities of the manufacturing strategy formation process in practice. International Journal of Operations & Production Management, 22(10), 1090-1111. https://doi.org/10.1108/01443570210446324

Belalcázar Villamar, A., & Díaz, F. J. (2016). Towards the Strategic Alignment of Corporate Services with IT, applying Strategic Alignment Model (SAM). Journal of Computer Science & Technology, 16(1), 52-58.

Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606. https://doi.org/10.1037/0033-2909.88.3.588

Bernile, G., & Lyandres, E. (2019). The effects of horizontal merger operating efficiencies on rivals, customers, and suppliers. Review of Finance, 23(1), 117-160. https://doi.org/10.1093/rof/rfy017

Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: toward a next generation of insights. MIS quarterly, 471-482.

Bigelow, M. (2002). How to achieve operational excellence. Quality Progress, 35(10), 70-75.

Boer, H., Kuhn, J., & Gertsen, F. (2002). Continuous innovation. Paper presented at the Seminar presented at University of Western Sydney, Campbelltown.

Breitmayer, B. J., Ayres, L., & Knafl, K. A. (1993). Triangulation in qualitative research: Evaluation of completeness and confirmation purposes. Journal of Nursing Scholarship, 25(3), 237-243.

Brown, I., & Jayakody, R. (2008). B2C e-commerce success: A test and validation of a revised conceptual model. The Electronic Journal Information Systems Evaluation, 11(3), 167-184.

Byrd, T. A., Lewis, B. R., & Bryan, R. W. (2006). The leveraging influence of strategic alignment on IT investment: An empirical examination. Information & Management, 43(3), 308-321. https://doi.org/10.1016/j.im.2005.07.002

Byrne, B. M. (2010). Structural equation modeling with AMOS: basic concepts, applications, and programming (multivariate applications series). New York: Taylor & Francis Group, 396, 7384.

Cao, Q., & Hoffman, J. J. (2011). Alignment of virtual enterprise, information technology, and performance: an empirical study. International Journal of Production Research, 49(4), 1127-1149. https://doi.org/10.1080/00207540903555478

Cao, Q., & Schniederjans, M. J. (2004). Empirical study of the relationship between operations strategy and information systems strategic orientation in an e-commerce environment. International Journal of Production Research, 42(15), 2915-2939. https://doi.org/10.1080/00207540410001691884

Carter, C., Clegg, S. R., & Kornberger, M. (2008). Strategy as practice? Strategic Organization, 6(1), 83-99. https://doi.org/10.1177/1476127007087154

Chandler, A. D. (1962). Strategy and structure: Chapters in the history of the American industrial enterprise. Cambridge: Massachusetts Institute of Technology Press.

Chen, D. Q., Mocker, M., Preston, D. S., & Teubner, A. (2010). Information systems strategy: reconceptualization, measurement, and implications. MIS quarterly, 34(2), 233-259. https://doi.org/10.2307/20721426

Choe, J. M. (2016). The Relationships among Strategic Performance Measurement Systems, IS Strategic Alignment, and IT Infrastruc-ture for Knowledge Management. Global Business & Finance Review, 21(1), 56-72. https://doi.org/10.17549/gbfr.2016.21.1.56

Cicchetti, A. (2003). Strategic planning in healthcare organisations: The role of health technology assessment. In E. Geisler, K. Krabbendam & R. Schuring (Eds.), Technology, health care, and management in the hospital of the future (2nd ed.) (pp. 67-80). San Francisco: Praeger Publishers.

Cooksey, R. (2007). Illustrating statistical procedures for business, behavioural & social science research. Australia: Tilde University Press.

Corbett, L. M. (1992). Delivery windows-a new view on improving manufacturing flexibility and on-time delivery performance. Production and Inventory Management Journal, 33(3), 74-79.

Cotteleer, M. (2001). Exploring Performance Following ERP Implementation. Harvard Business School working paper.

Coulter, M. K., & Coulter, M. K. (1998). Strategic management in action (6th ed.). New Jersey, NJ: Prentice Hall .

Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334. https://doi.org/10.1007/BF02310555

Crumpton, M. A. (2013). Building operational efficiencies. The Bottom Line, 26(1), 21-24. https://doi.org/10.1108/08880451311321555

Cummings, S., & Daellenbach, U. (2009). A Guide to the Future of Strategy?: The History of Long Range Planning. Long Range Planning, 42(2), 234-263. https://doi.org/10.1016/j.lrp.2008.12.005

Davenport, T. H. (2000). Mission critical: realizing the promise of enterprise systems. Boston: Harvard Business Press.

Dawley, D. D., Hoffman, J. J., & Lamont, B. T. (2002). Choice situation, refocusing, and post-bankruptcy performance. Journal of Management, 28(5), 695-717. https://doi.org/10.1177/014920630202800507

Delery, J., & Doty, H. (1996). Modes of theorizing in strategic human resource management: Test of universalistic, contingency, and configurational performance predictors. Academy of Management Journal, 39(4), 802-835. https://doi.org/10.5465/256713

Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of management information systems, 19(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748

Delone, W. H., & Mclean, E. R. (2004). Measuring e-commerce success: Applying the DeLone & McLean information systems success model. International Journal of Electronic Commerce, 9(1), 31-47. https://doi.org/10.1080/10864415.2004.11044317

Denzin, N. K., & Lincoln, Y. S. (1994). Handbook of qualitative research. Thousand Oaks: Sage publications.

Devece-Carañana, C. A., Peris-Ortiz, M., & Rueda-Armengot, C. (2015). A scale for measuring information management in organisations. Gestion 2000, 32(2), 49-60. https://doi.org/10.3917/g2000.322.0049

Doll, W. J., & Torkzadeh, G. (1998). Developing a multidimensional measure of system-use in an organizational context. Information & Management, 33(4), 171-185. https://doi.org/10.1016/S0378-7206(98)00028-7

Dos Santos, B. L., & Peffers, K. (1995). Rewards to investors in innovative information technology applications: First movers and early followers in ATMs. Organization science, 6(3), 241-259. https://doi.org/10.1287/orsc.6.3.241

Dubelaar, C., Sohal, A., & Savic, V. (2005). Benefits, impediments and critical success factors in B2C E-business adoption. Technovation, 25, 1251-1262. https://doi.org/10.1016/j.technovation.2004.08.004

Ferrer, M., & Santa, R. (2012). The interrelatedness of innovation competences, operational effectiveness and organizational processes. Review of Management Innovation & Creativity, 5(14)-35-49.

Gatian, A. W. (1994). Is user satisfaction a valid measure of system effectiveness? Information & Management, 26(3), 119-131. https://doi.org/10.1016/0378-7206(94)90036-1

Geisler, E., Krabbendam, K., & Schuring, R. (2003). Technology, health care, and management in the hospital of the future (2nd ed.). San Francisco: Praeger Publishers .

Gibbert, M., Ruigrok, W., & Wicki, B. (2008). What passes as a rigorous case study? Strategic Management Journal, 29(13), 1465-1474. https://doi.org/10.1002/smj.722

Gökşen, Y., Damar, M., & Doğan, O. (2016). Building management information systems to coordinate the university business processes: A proposed model for Dokuz Eylül University. Ataturk University Journal of Economics & Administrative Sciences, 30(2), 361-374.

Guimaraes, T. (1988). Information resources management: improving the focus. Information Resources Management Journal (IRMJ), 1(1), 10-21. https://doi.org/10.4018 /irmj.1988100102

Gunasekaran, A., Williams, H. J., & McGaughey, R. E. (2005). Performance measurement and costing system in new enterprise. Technovation, 25(5), 523-533. https://doi.org/10.1016/j.technovation.2003.09.010

Hair, J., Black, W. C., Babin, B., & Anderson, R. E. (2010). Multivariate data analysis: A global perspective (Seventh ed.). New Jersey: Pearson.

Hayes, D. C., Hunton, J. E., & Reck, J. L. (2001). Market reaction to ERP implementation announcements. Journal of Information Systems, 15(1), 3-18. https://doi.org/10.2308/jis.2001.15.1.3

Henderson, J. C., & Venkatraman, H. (1993). Strategic alignment: Leveraging information technology for transforming organizations. IBM systems journal, 32(1), 472-484. https://doi.org/10.1147 / S999.5387096

Hernández, B., Jiménez, J., & Martín, M. J. (2008). Extending the technology acceptance model to include the IT decision-maker: A study of business management software. Technovation, 28(3), 112- 121. https://doi.org/10.1016/j.technovation.2007.11.002

Herring, H., & Roy, R. (2007). Technological innovation, energy efficient design and the rebound effect. Technovation, 27(4), 194-203. https://doi.org/10.1016/j.technovation.2006.11.004

Hill, T. (2005). Operations Management (2a ed.). Basingstoke: Palgrave Macmillan.

Hussein, A. (2015). The use of Triangulation in Social Sciences Research: Can qualitative and quantitative methods be combined? Journal of comparative social work, 4(1), 1-12.

IBM Corp. (Released 2016). IBM SPSS Statistics for Windows (Version 21) [Computer program]. Chicago, IL: IBM Corp.

Ifandoudas, P., & Chapman, R. (2006, 8-12 September). Strategic ICT implementation within SMEs for business Improvement: The COSTWORTH project. Paper presented at the 6th International CINet Conference, Brighton, United Kingdom.

Jamieson, K., & Hyland, P. (2004, 18-21 July). IS failure: Just too much information? Paper presented at the 8th World Multi-Conference on Systemics, Cybernetics and Informatics, Orlando, U.S.A.

Jick, T. D. (1979). Mixing qualitative and quantitative methods: Triangulation in action. Administrative Science Quarterly, 24(4), 602- 611. https://doi.org/10.2307/2392366

Joshi, M. P., Kathuria, R., & Porth, S. J. (2003). Alignment of strategic priorities and performance: an integration of operations and strategic management perspectives. Journal of Operations Management, 21(3), 353-369. https://doi.org/10.1016/S0272-6963(03)00003-2

Karim, A. J. (2011). The significance of management information systems for enhancing strategic and tactical planning. JISTEM-Journal of Information Systems and Technology Management, 8(2), 459-470. https://doi.org/10.1590/S1807-17752011000200011

Kauffman, R. J., & Weill, P. (1989). An Evaluative Framework for Research on the Performance Effects of Information Technology Investments. In J. I. DeGross, J.C. Henderson, and B.R. Konsynski, eds., Proceedings of the International Conference on Information Systems (pp. 377-88). Boston: Association for Information Systems.

Kettinger, W. J., & Marchand, D. A. (2011). Information management practices (IMP) from the senior manager's perspective: an investigation of the IMP construct and its measurement. Information Systems Journal, 21(5), 385-406. https://doi.org/10.1111/j.1365-2575.2011.00376.x

Khayun, V., Ractham, P., & Firpo, D. (2012). Assessing e-excise sucess with Delone and Mclean's model. Journal of Computer Information Systems, 52(3), 31-40.

Kraemer, K. L., & King, J. L. (1986). OR Practice-Computer-Based Models for Policy Making: Uses and Impacts in the US Federal Government. Operations Research, 34(4), 501-512. https://doi.org/10.1287/opre.34.4.501

Kueng, P. (2000). Process performance measurement system: a tool to support process-based organizations. Total quality management, 11(1), 67-85. https://doi.org/10.1080/0954412007035

Laudon, K. C., & Turner, J. (1989). Information Technology and Management Strategy. Englewood Cliffs, NJ: Prentice-Hall.

Lingle, J. H., & Schiemann, W. A. (1996). From balanced scorecard to strategic gauges: is measurement worth it? Management Review, 85(3), 56-61.

Mabert, V. A., Soni, A., & Venkataramanan, M. A. (2003). Enterprise resource planning. Managing the implementation process. European Journal of Operation Research, 146(2), 302-314. https://doi.org/10.1016/S0377-2217(02)00551-9

Maia, J. L., Cerra, A. L., & Alves Filho, A. G. (2005). Inter-relações entre estratégia de operações e gestão da cadeia de suprimentos: estudos de caso no segmento de motores para automóveis. Gestão & Produção, 12(3), 377-391. http://dx.doi.org/10.1590/S0104-530X2005000300008

Manchanda, A., & Mukherjee, S. (2014). An empirical application of DeLone and McLean model in evaluating decision support system in the banking sector of Oman. Journal of International Technology and Information Management, 23(2), 47-58.

Martin, R. L. (2014). The big lie of strategic planning. Harvard Business Review, 92(1/2), 3-8.

Masini, A. (2003). The ERP paradox: an empirical investigation of the impact of enterprise systems on operational effectiveness. Ph.D. dissertation. INSEAD, Fontainebleau

Masson, S., Jain, R., Ganesh, N. M., & George, S. A. (2016). Operational efficiency and service delivery performance: A comparative analysis of Indian telecom service providers. Benchmarking: An International Journal, 23(4), 893-915. https://doi.org/10.1108/BIJ-02-2014-0014

Melre da Silva, L., & Souza Neto, J. (2014). Method for measuring the alignment between information technology strategic planning and actions of information technology governance. JISTEM: Journal of Information Systems and Technology Management, 11(1), 131-152. https://doi.org/10.4301/S1807-17752014000100008

Mintzberg, H., Lampel, J., Quinn, J.B., & Ghoshal, S. (2003). The Strategic Process: Concepts, Contexts, Cases (4a ed.). London: Pearson Education Limited.

Mintzberg, H. (2007). Tracking strategies: Toward a general theory. Oxford: Oxford University Press.

Mirchandani, D. A., & Lederer, A. L. (2014). The impact of core and infrastructure business activities on information systems planning and effectiveness. International Journal of Information Management, 34(5), 622-633. https://doi.org/10.1016/j.ijinfomgt.2014.06.001

Muffatto, M., & Roveda, M. (2000). Developing product platforms: analysis of the development process. Technovation, 20, 617-630. https://doi.org/10.1016/S0166-4972(99)00178-9

Namnai, K., Ussahawanitchakit, P., & Janjarasjit, S. (2015). Modern cost management innovation and performance: A conceptual model. Paper presented at the Allied Academies International Conference. Academy of Accounting and Financial Studies. Proceedings.

Narayanan, V. K., Zane, L. J., & Kemmerer, B. (2011). The cognitive perspective in strategy: An integrative review. Journal of Management, 37(1), 305-351. https://doi.org/10.1177/0149206310383986

Neiroti, P., Cantamessa, M., & Paolucci, E. (2006, 8-12 September). The role of firm-specific capabilities in IT driven innovation: An analysis on large Italian enterprises. Paper presented at the 7Th International CINet Conference Lucca, Italy.

Newkirk, H. E., & Lederer, A. L. (2006). The effectiveness of strategic information systems planning under environmental uncertainty. Information & Management, 43(4), 481-501. https://doi.org/10.1016/j.im.2005.12.001

Nunally, J. C., & Bernstein, I. H. (1978). Psychometric theory. New York: McGraw-Hill.

Orlikowski, W., & Gash, D. (1994). Technological frames: making sense of information technology in organizations. ACM Transactions on Information Systems (TOIS), 12(2), 174-207. https://doi.org/10.1145/196734.196745

Özkan, S. (2006). A Process Capability Approach to Information Systems Effectiveness Evaluation. Electronic Journal of Information Systems Evaluation, 9(1), 7-14.

Pearlson, K, E., Saunders, C, S., & Galletta, D. F. (2019). Managing and Using Information Systems: A Strategic Approach (6a ed.). Hoboken: John Wiley & Sons.

Peppard, J., & Ward, J. (2004). Beyond strategic information systems: towards an IS capability. Journal of Strategic Information Systems, 13(1), 167-194. https://doi.org/10.1016/j.jsis.2004.02.002

Peppard, J., Galliers, R. D., & Thorogood, A. (2014). Information systems strategy as practice: Micro strategy and strategizing for IS. The Journal of Strategic Information Systems, 23(1), 1-10. https://doi.org/10.1016/j.jsis.2014.01.002

Pettigrew, A. M. (1990). Longitudinal field research on change: Theory and practice. Organization science, 1(3), 267-292. https://doi.org/10.1287/orsc.1.3.267

Pitt, L. F., Watson, R. T., & Kavan, C. V. (1995). Service quality: A measure of information systems effectiveness. MIS Quarterly, 19(2), 173-188. https://doi.org/10.2307/249687

Porter, M. E. (1980). Competitive strategy: Techniques for analyzing industries and competitors (Vol. 980). New York: Free Press.

Porter, M. E. (1996). What is strategy? Harvard Business Review, 74(6), 61- 81.

Porter, M. E. (2008). On competition. Boston: Harvard Business School Press.

Porter, M. E., & Millar, V. E. (1985). How information gives you competitive advantage. Harvard Business Review, 63(4), 149-160.

Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50-69. https://doi.org/10.1287/isre.13.1.50.96

Ramdan, S., Azizan, Y. N. B., & Saadan, K. B. (2014). E-government systems success evaluating under principle islam: A validation of the delone and mclean model of islamic information systems success. Academic Research International, 5(2), 72-85.

Ranjan, S., Jha, V. K., & Pal, P. (2016). Literature review on ERP implementation challenges. International Journal of Business Information Systems, 21(3), 388-402. https://doi.org/10.1504/IJBIS.2016.074766

Romi, I. M. (2013). Testing delone and mclean's model in financial institutions. American Academic & Scholarly Research Journal, 5(3 special issue), 121-129.

Russell, R. S., & Taylor, B. W. (2006). Operations management: Quality and competitiveness in a global environment (5th ed.). Hoboken: John Wiley & Sons .

Sabherwal, R., Hirschheim, R., & Goles, T. (2001). The dynamics of alignment: Insights from a punctuated equilibrium model. Organization Science, 12(2), 179-197. https://doi.org/10.1287/orsc.12.2.179.10113

Saloner, G. (1991). Modeling, game theory, and strategic management. Strategic Management Journal, 12(S2), 119-136. https://doi.org/10.1002/smj.4250121009

Saloner, G., Shepard, A. & Podolny, J. (2005). Administración estratégica. México, DF: Limusa Wiley

Santa, R., Hyland, P., & Ferrer, M. (2013). Technological innovation and operational effectiveness: their role in achieving performance improvements. Production Planning & Control: The Management of Operations Management, 25(12), 969-979. https://doi.org/10.1080/09537287.2013.785613

Schniederjans, M. J., & Cao, Q. (2009). Alignment of operations strategy, information strategic orientation, and performance: an empirical study. International Journal of Production Research, 47(10), 2535-2563. https://doi.org/10.1080/00207540701673465

Scur, G., & Heinz, G. (2016). The environmental dimension in the context of the operations strategy of the São Paulo’s ABC region automotive manufacturers. Revista brasileira de gestão de negócios, 18(60), 290- 304. https://doi.org/10.7819/rbgn.v18i60.2195

Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, 8(3), 240-253. https://doi.org/10.1287/isre.8.3.240

Seddon, P. B., & Kiew, M.-Y. (1996). A partial test and development of DeLone and McLean's model of IS success. Australasian Journal of Information Systems, 4(1), 90-109. https://doi.org/10.3127/ajis.v4i1.379

Slack, N. (1991). The manufacturing advantage: achieving competitive manufacturing operations. London: Mercury Books.

Smeureanu, I., & Diab, B. (2019). Modeling the Impact of Information System on Organizational Culture and Business-IT Strategic Alignment. Informatica Economica, 23(3), 16-25. https://doi.org/10.12948/issn14531305/23.3.2019.02

Stake, R. E. (1995). The art of case study research. Thousand Oaks, CA: Sage.

Tabachnick, B. G., & Fidell, L. S. (2011). Multivariate Analysis of Variance (MANOVA). International encyclopedia of statistical science, 13, 902-904.

Tallon, P. P., & Pinsonneault, A. (2011). Competing perspectives on the link between strategic information technology alignment and organizational agility: insights from a mediation model. MIS quarterly, 35(2), 463-486. https://doi.org/10.2307/23044052

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z

Thompson, A. A., Gamble, J. E., Peteraf, M. A., & Strickland III, A. J. (2015). Administración Estratégica: Teoría y Casos (19 ed.). México, D.F.: McGraw-Hill.

Tidd, J., Bessant, J. R., & Pavitt, K. (2001). Managing innovation: integrating technological, market and organizational change (4a ed.). Hoboken: John Wiley & Sons .

Ţuţurea, M., & Rotaru, M. (2012). Eficacitatea Operaţională Şi Strategia. Review of Management & Economic Engineering, 11(3), 11-22.

Vörös, J. (2010). Termelés-és szolgáltatásmenedzsment. Budapest: Akadémia Publisher.

Weill, P. (1992). The relationship between investment in information technology and firm performance: A study of the valve manufac-turing sector. Information Systems Research, 3(4), 307-333. https://doi.org/10.1287/isre.3.4.307

Wheaton, B., Muthen, B., Alwin, D. F., & Summers, G. F. (1977). Assessing reliability and stability in panel models. Sociological Methodology, 8, 84-136. https://doi.org/10.2307/270754

Wheelwright, S. C., & Bowen, H. (1996). The Challenge of manufacturing advantage. Production and Operations Management, 5(1), 59-77. https://doi.org/10.1111/j.1937-5956.1996.tb00385.x

Wheelen, T.L. & Hunger, J.D. (2007). Administración estratégica y política de negocios: conceptos y casos. (10a ed.). México, DF.: Pearson Education.

White, G. (1996). A survey and taxonomy of strategy-related performance measures for manufacturing. International Journal of Operations and Production Management, 16(3), 42-61. https://doi.org/10.1108/01443579610110486

Winkler, T. J., & Wulf, J. (2019). Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms. Journal of Management Information Systems, 36(2), 639-675. https://doi.org/10.1080/07421222.2019.1599513

Wiseman, C. (1988). Strategic information systems. Water Street: McGraw- Hill Professional.

Woolthuis, R. K., Lankhuizen, M., & Gilsing, V. (2005). A system failure framework for innovation policy design. Technovation, 25(6), 609-619. https://doi.org/10.1016/j.technovation.2003.11.002

Yoo, C. W., Goo, J., & Rao, H. R. (2020). Is Cybersecurity a Team Sport? A Multilevel Examination of Workgroup Information Security Effectiveness. Management Information Systems Quarterly, 44(2), 907- 931. doi: 10.25300/MISQ/2020/15477

Yuthas, K., & Eining, M. M. (1995). An experimental evaluation of measurements of information system effectiveness. Journal of Information Systems, 9(2), 69-84.

Publicado

2020-11-09

Número

Sección

Artículo de investigación

Cómo citar

Estrategias corporativas, operativas y de sistemas de información: alineación y rendimientos de la firma. (2020). Estudios Gerenciales, 36(157), 454-464. https://doi.org/10.18046/j.estger.2020.157.3749