Modelo tecnológico para el desarrollo de proyectos logísticos usando Lean Six Sigma

Olga Lucía Mantilla Celis; José Manuel Sánchez García

doi:10.1016/S0123-5923(12)70214-0

Autores/as

Olga Lucía Mantilla Celis Docente, Universidad Industrial de Santander, Colombia
José Manuel Sánchez García Director, Centro internacional de logística y cadena de suministro, Instituto Tecnológico y de Estudios Superiores de Monterrey, México

DOI:

https://doi.org/10.1016/S0123-5923(12)70214-0

Palabras clave:

Cadena de Suministro, manufactura esbelta, seis sigma, Lean six sigma.

Resumen

El presente artículo describe un modelo propuesto por los autores, cuyo propósito es el de orientar a las empresas en el mejoramiento de su desempeño logístico, analizado desde la perspectiva de incremento del nivel de servicio y reducción de costos. Para esto, se utilizaron conceptos de cadena de suministros, logística, manufactura esbelta, seis sigma y lean six sigma. La metodología propuesta para el desarrollo del modelo es la DMAIC (Definir, Medir, Analizar, Mejorar y Controlar), soportada en diversas herramientas seleccionadas para cada fase de la misma, y que conducen a la eliminación del desperdicio en flujos y operaciones, reducción del tiempo de entrega, reducción de la variación en los procesos y el aumento de valor.

Descargas

Los datos de descarga aún no están disponibles.

Biografía del autor/a

Olga Lucía Mantilla Celis, Docente, Universidad Industrial de Santander, Colombia
José Manuel Sánchez García, Director, Centro internacional de logística y cadena de suministro, Instituto Tecnológico y de Estudios Superiores de Monterrey, México

Referencias

Arnheiter, E. y Maleyeff, J. (2005). The integration of lean management and six sigma. The TQM Magazine, 17(1), 5–18.

Barbero, J. (2010). La logística de cargas en América Latina y el Caribe: Una agenda para mejorar su desempeño. Nota técnica IDB–TN–103, Banco Interaméricano de Desarrollo.

Bevan, H., Westwood, N., Crow, R., O'Connor, M., (2005). Lean six sigmasome basic concepts. NHS Institute for Innovation and Improvement.

Cima, R., Brown, M., Hebl, J., Moore, R., Kollengode, A., Amstutz, G., Weisbrod, C., Narr, B., Deschamps, C., (2011). Use of Lean Six Sigma Methodology to Improve Operating Room Efficiency in a High- Volume Tertiary-Care Academic Medical Center. Journal of the American College of Surgeons, 213(1), 83–92.

Council of Supply Chain Management Professionals. Supply Chain Management terms and glossary. Recuperado el día 3 de enero de 2011, http://cscmp.org/digital/glossary/glossary.asp.

De Feo, J. y Barnard, W. (2005). JURAN Institute's Six Sigma Breakthrough and Beyond –Quality Performance Breakthrough Methods (primera edición) New York: McGraw-Hill Publishing Company Limited.

Feng, Q. y Manuel, C.M, (2009). Under the knife: a national survey of Six Sigma program in US healthcare organizations. International Journal of Health Care Quality Assurance, 21(6), 535–547.

Harry, M. y Schroeder, R. (2000). Six sigma: the breakthrough management strategy revolutionizing the world's top corporation. (primera edición, 108–150) New York: Doubleday.

Herron, C., Braiden, P. (2006). A metodology for developing sustainable quantifiable productivity improvement in manufacturing companies. International Journal Production Economics, 104(1), 143–153.

Hines, P., Holwe, M., Rich, N. (2004). Learning to evolve. A review of contemporary lean thinking. International Journal of Operations and Production Management, 24(10), 994–1011.

Hoon, Y. y Anabari, F. (2006a). Benefits, obstacles and future of Six sigma aproach. Technovation, 26(5–6), 708–715.

Hoon, Y., Wetter, J. y Anabari, F. (2006b). Business process best practices: Project Management or Six Sigma?. Documento presentado en PMI Research Conference, Pennsylvania, Estados Unidos.

Jahnukainen, J. y Lathi, M. (1999). Efficient purchasing in Make-to-order supply chains. International journal of production economics, 59(1–3), 103–111.

Jones, D., Hines, P., Rich, N., (1997). Lean logistics. International Journal of Physical Distribution & Logistics Management, 27(3–4), 153–173.

Kapur, K. y Feng, Q. (2005). Integrated optimisation models and strategies for the improvement of the Six Sigma process. International Journal of Six Sigma and Competitive Advantage, 1(2), 210–228.

Krehbiel, T., Eighme, J., Cottell, P. ( 2009). Morgan Systems, Inc.: Application of Six Sigma to the finance function. Journal of Accounting Education, 27(2), 104–123.

Levine, D. (2006). Statistics for Six sigma Green belts with Minitab and JPM (Primera edición). New Jersey : Prentice Hall.

Manotas, D., Rivera, L. (2007). Lean manufacturing measurement: the relationship between lean activities and lean metrics. Estudios Gerenciales, 23(105), 69–83.

Martichenko, R. y Goldsby T. (2005). Lean Six Sigma Logistics: Strategic Development to Operational Success (primera edición, 201–242). Florida: J Ross publishing Inc.

Martichenko, R. y Goldsby T. (2006). Theory of base 6: Successfully Implementing the Lean Supply Chain. Council of Supply Chain Management Professionals newsletter, 40, 8–13.

Melton, T. (2005). The benefits of lean manufacturing: What lean thinking has to offer the process industries. Chemical Engineering Research and Design, 83(A6), 662–673.

Mentzer, J., DeWitt, W., Keebler, J., Min, S., Nix, N., Smith, C. y Zacharia Z. (2001). Defining Supply Chain Management. Journal of Business Logistics, 22(2), 1–25.

Michael, G. (2002). Lean Six Sigma: Combining six sigma quality with lean speed (Primera edición, 17 – 22). Estados Unidos: McGraw-Hill.

Motwani, J. (2003). A business process change framework for examining lean manufacturing: a case study. Industrial Management & Data Systems, 103(5), 339–346.

Pavnascar, S.J., Gershenson, J. y Jambekar, A. (2003). Classification scheme for lean manufacturing tools. International Journal or Production Research, 41(13), 3075–3090.

Shah, R. y Ward, P. (2007). Defining and developing measures of lean production. Journal of operations management, 25(4), 785–805.

Seuring, S. y Goldbach, M. (2002). Cost management in supply chains. New York: Physica-Verlag.

Sokovic, M., Pavletic, D., Fakin, S. (2005). Application of Six Sigma methodology for process design. Journal of Material Processing Technology, 162–163, 777–783.

Spector, R. (2006). How constraints management enhances lean and six sigma. Supply Chain Management Review, 10 (1), 42–47.

Stevens, G. (1989). Integrating the Supply Chain. International Journal of Physical Distribution and Materials Management, 19(8), 3–8.

Taylor, D. (2008). Logistics Engineering Handbook (primera edición, sección 4, 9–11) Florida : CRC Press, Taylor and Francis Group.

Taj, S. y Berro, L. (2006). Application of constrained management and lean manufacturing in developing best practices for productivity improvement in auto-assembly plant. International Journal of Productivity and Performance Management, 55(3–4), 332–345.

TBM Consulting Group. About Lean Sigma. Recuperado el día 10 de octubre de 2009, http://www.leansigma.com/about.php.

Womack, J. P. y Jones, D. T., (1996). Lean Thinking: Banish Waste and Create Wealth in Your Organisation (Primera edición, 15–90). New York: Simon and Schuster.

Yacuzzi, E. y Martin, F. (2000). QFD: Conceptos, aplicaciones y nuevos desarrollos. CEMA Working Papers: Serie Documentos de Trabajo, No. 234.

Yang D, Xiao T, Shen H (2009). Pricing, service level and lot size decisions of a supply chain with risk-averse retailers: implications to practitioners. Production Planning & Control: The Management of Operations, 20(4), 320–331.