Efectos de la sostenibilidad y del valor logístico en las relaciones entre empresas de transporte marítimo

  • Milva Eileen Justavino-Castillo Profesora, Facultad de Ingeniería Industrial, Universidad Tecnológica de Panamá, David, Panamá. https://orcid.org/0000-0002-3348-1977
  • Irene Gil-Saura Catedrática, Facultad de Economía, Universidad de Valencia, Valencia, España. http://orcid.org/0000-0002-5758-0806
  • María Fuentes-Blasco Profesora Titular, Facultad de Ciencias Empresariales, Universidad Pablo de Olavide, Sevilla, España. https://orcid.org/0000-0002-7082-7068
Palabras clave: prácticas sostenibles, calidad de servicio, valor logístico, industria marítima, relaciones business to business

Resumen

El objetivo de este trabajo fue analizar cómo la sostenibilidad (económica, social y ambiental), bajo el enfoque de triple línea base, afecta la calidad de servicio, el valor logístico y la satisfacción en empresas del sector marítimo. Se propone un modelo teórico que se contrasta con la información suministrada por una muestra de 50 responsables de empresas (transitarios, importadores y exportadores) en Panamá. La información se analiza mediante la estimación de regresión por mínimos cuadrados parciales, que permite confirmar el carácter multidimensional de la sostenibilidad y del valor logístico. Los resultados también confirman que las percepciones de los clientes sobre las iniciativas de sus proveedores, con base en este enfoque, poseen la capacidad de impulsar su satisfacción a través de la calidad y el valor; esto demuestra los beneficios de llevar a cabo tales iniciativas y, con ello, su alcance a nivel global.

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Publicado
2020-08-20
Cómo citar
Justavino-Castillo, M. E., Gil-Saura, I., & Fuentes-Blasco, M. (2020). Efectos de la sostenibilidad y del valor logístico en las relaciones entre empresas de transporte marítimo. Estudios Gerenciales, 36(157), 377-390. https://doi.org/10.18046/j.estger.2020.157.3767
Sección
Artículo de investigación