La influencia del work engagement y la confianza en la transferencia de conocimiento tácito: propuesta de un modelo

Palabras clave: conocimiento tácito, engagement, confianza, mediación

Resumen

Este estudio tuvo como objetivo explorar la influencia del work engagement y la confianza en la transferencia de conocimiento tácito. Se propone un modelo que sugiere una relación entre estas variables. Se realizó un estudio de metodología mixta en una empresa de transporte público en la isla de Madeira, Portugal. Se aplicó un cuestionario a una muestra de 202 trabajadores y se realizaron 7 entrevistas semiestructuradas. Los resultados confirman el papel facilitador del work engagement en la transferencia de conocimiento tácito y que la confianza tiene un papel mediador relevante en esta relación. Las organizaciones que quieran incrementar el intercambio de conocimiento tácito deben fomentar un ambiente de confianza y cuidar el compromiso de sus trabajadores.

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Publicado
2021-09-03
Cómo citar
Pinto, L. J. R., Veloso, A., Oliveira, A. T. F., & Silva, I. (2021). La influencia del work engagement y la confianza en la transferencia de conocimiento tácito: propuesta de un modelo. Estudios Gerenciales, 37(161), 610-621. https://doi.org/10.18046/j.estger.2021.161.4545
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Artículo de investigación