Efecto de la violación del contrato psicológico y el agotamiento emocional sobre el cinismo del empleado

Aurora Irma Máynez Guaderrama, Judith Cavazos Arroyo, Griselda Reyes Flores

Resumen


El contrato psicológico es relevante para comprender el comportamiento y el bienestar de los trabajadores. Esta investigación analiza el efecto de la violación del contrato psicológico sobre el cinismo del empleado a través de la mediación del agotamiento emocional. Para ello se realizó una investigación cuantitativa, empírica y transversal a través de una encuesta personal a personal operativo que labora en el sector automotriz de empresas maquiladoras de exportación localizadas en Ciudad Juárez, Chihuahua, México. Mediante un análisis de ecuaciones estructurales se encontró que la violación del contrato psicológico afecta de forma directa e indirecta sobre el cinismo del empleado, a través de la mediación del agotamiento emocional.


Palabras clave


Violación del contrato psicológico; Agotamiento emocional; Cinismo del empleado; Industria maquiladora

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Referencias


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