El poder de las palabras de los capellanes. El impacto en los colaboradores de la gestión de la espiritualidad laboral

Luis Portales

doi:10.1016/j.estger.2014.12.004

Autores/as

Luis Portales Profesor-Investigador, Universidad de Monterrey, San Pedro Garza García, México

DOI:

https://doi.org/10.1016/j.estger.2014.12.004

Palabras clave:

Espiritualidad en el lugar de trabajo, Capellanes corporativos, Metodología mixta, Evaluación de impacto

Resumen

Una forma de promover la espiritualidad en el área de trabajo son los capellanes corporativos. El objetivo de esta investigación fue probar la dependencia entre la percepción del colaborador sobre su estado espiritual, entre otros, y el acompañamiento del capellán. Se utilizó una metodología mixta donde, a través de entrevistas semiestructuradas, se identificaron las dimensiones sobre las cuales la labor del capellán tendría incidencia y se realizó un análisis de regresión lineal a una muestra de 848 colaboradores la empresa Tyson de México para comprobar dicha incidencia. Los resultados muestran que los capellanes inciden de forma significativa en una mejor percepción por parte de los trabajadores sobre sus condiciones de vida en el ámbito espiritual, psicológico, organizacional y familiar.

Descargas

Los datos de descarga aún no están disponibles.

Referencias

Ashforth, B. A. y Pratt, M. G. (2003). Institutionalized Spirituality: An oxymoron? In R. A. Giacalone y C. L. Jurkiewicz (Eds.), Handbook of Workplace Spirituality and Organizational Performance (pp. 93–107). New York: M.E. Sharpe.

Baxter, P. y Jack, S. (2008). Qualitative case study methodology: Study design and implementation for novice researchers. Qualitative Report, 13(4), 544– 559.

Beck, R. y Jessup, R. K. (2004). The muttidimensional nature of quest motivation. Journal of Psychology and Theology, 32(4), 283–294.

Bernard, H. R. y Ryan, G. W. (2010). Analyzing Qualitative Data, Systematic Approaches (1st ed.). Thousand Oaks: SAGE Publications.

Biberman, J. y Whitty, M. (1997). A postmodern spiritual future for work. Journal of Organizational Change Management, 10(2), 130–138.

Blassingame, K. M. (2003). Corporate chaplains keep the faith with employees. Employee Benefit News, Enero 35-37. [consultado 6 Ene 2013]. Disponible en: http://ebn.benefitnews.com/news/corporate-chaplains-keep-faithemployees-237236-1.html

Castañeda, D. I. y Fernández Ríos, M. (2007). Validación de una escala de niveles y condiciones de aprendizaje organizacional. Universitas Psychologica, 6(2), 245–254.

Cole, M. S. y Bruch, H. (2006). Organizational identity strength, identification, and commitment and their relationships to turnover intention: Does organizational hierarchy matter? Journal of Organizational Behavior, 27(5), 585–605.

Consejo Nacional de Evaluación de la Política de Desarrollo Social (2012). Indicadores de carencia social. Medición de Pobreza [consultado 30 Sep 2012]. Disponible en: http://www.coneval.gob.mx/cmsconeval/rw/pages/medicion/indicadores_de_carencia_social.es.do.

Cook, S. (2009). What in the World Is Corporate Chaplaincy? & Why Should I Care? Capital Chaplains LLC [consultado 30 Nov 2013]. Disponible en: http://cap@chaps.org/about/chaplaincy/what-in-the-world-is-corporate-chaplaincyand-why-should-i-care.pdf.

Curtis Graves, J. (2007). Leadership Paradigms in Chaplaincy (1st ed.). Boca Ratón: Universal- Publishers.

Damore, D. R., O'Connor, J. A. y Hammons, D. (2004). Eternal work place change: Chaplains' response. Work, 23(1), 19–22.

Driver, M. (2005). From empty speech to full speech? Reconceptualizing spirituality in organizations based on a psychoanalytically-grounded understanding of the self. Human Relations, 58(9), 1091–1110.

Elkin, G. (1992). Industrial chaplains: The low-profile counsellors at work. Employee Counselling Today, 4(3), 17–25.

Ellison, C. W. y Smith, J. (1991). Toward an integrative measure of health and wellbeing. Journal of Psychology and Theology, 19(1), 35–48.

Gadermann, A. M., Guhn, M. y Zumbo, B. D. (2012). Estimating ordinal reliability for Likert-type and ordinal item response data: A conceptual, empirical, and practical guide. Practical Assessment, Research y Evaluation, 17(3), 1–13.

Giacalone, R. A. y Jurkiewicz, C. L. (2003). Toward a science of workplace spirituality. In R. A. Giacalone y C. L. Jurkiewicz (Eds.), Handbook of Workplace Spirituality and Organizational Performance (1st ed., pp. 3–28). New York: M.E. Sharpe.

Goleman, D. (2012). Inteligencia social: la nueva ciencia de las relaciones humanas (2.a ed.). Barcelona: Kairós.

Heaton, D. P., Schmidt-Wilk, J. y Travis, F. (2004). Constructs, methods, and measures for researching spirituality in organizations. Journal of Organizational Change Management, 17(1), 62–82.

Hicks, D. A. (2003). Religion and the workplace: Pluralism, spirituality, leadership (1st ed.). Cambridge: Cambridge University Press.

Hill, P. C. y Dik, B. J. (2012). Toward a science of workplace spirituality. Contributions from the psychology of religion and spirituality. In P. C. Hill y B. J. Dik (Eds.), Psychology of Religion and Workplace Spirituality (1st ed., pp. 1–22). Charlotte: Information Age Publishing.

Instituto Politécnico Nacional. (2012). Encuesta de clima laboral y ambiente de trabajo. México: Escuela Superior de Comercio y Administración.

Kinjerski, V. y Skrypnek, B. J. (2006). Measuring the Intangible: Development of the Spirit at Work Scale. In Sixty-fifth Annual Meeting of the Academy of Management. Atlanta, GA: Academy of Management.

Krahnke, K., Giacalone, R. A. y Jurkiewicz, C. L. (2003). Point-counterpoint: Measuring workplace spirituality. Journal of Organizational Change Management, 16(4), 396–405.

Krishnakumar, S. y Neck, C. P. (2002). The 'what', 'why' and 'how' of spirituality in the workplace. Journal of Managerial Psychology, 17(3), 153–164.

Lievens, F., van Hoye, G. y Anseel, F. (2007). Organizational identity and employer image: Towards a unifying framework. British Journal of Management, 18(s1), S45–S59.

Lund Dean, K., Fornaciari, C. J. y McGee, J. J. (2003). Research in spirituality, religion, and work: Walking the line between relevance and legitimacy. Journal of Organizational Change Management, 16(4), 378–395.

Marques, J. F. (2006). The spiritual worker: An examination of the ripple effect that enhances quality of life in- and outside the work environment. Journal of Management Development, 25(9), 884–895.

Maslach, C., Jackson, S. E. y Leiter, M. P. (1996). Maslach Burnout Inventory Manual (3rd ed.). Palo Alto: Consulting Psychologists Press.

Mayer, J. D. y Salovey, P. (1993). The intelligence of emotional intelligence. Intelligence, 17(4), 433–442.

Meyer, J. y Davis, E. (2002). Workplace chaplains: Filling a need traditional EAPs can't meet. Benefits Quarterly, Thrid Quar, 22–27.

Michelson, G. (2006). The role of workplace chaplains in industrial relations: Evidence from Australia. British Journal of Industrial Relations, 44(December), 677–696.

Miller, D. W. y Ewest, T. (2011). The Present State of Workplace Spirituality: A literature review considering context, theory, and measurement/assessment. En: Academy of Management Procedures 2011. Congreso efectuado en la reunión anual del Academy of Management, San Antonio, Estados Unidos.

Miller, D. W. y Timothy, E. (2010). Rethinking the impact of religion on business values: Understanding its reemergence and measuring its manifestations. Journal of International Business Ethics, 3(2), 49–57.

Neal, J. y Biberman, J. (2003). Introduction: The leading edge in research on spirituality and organizations. Journal of Organizational Change Management, 16(4), 363–366.

Neal, J. y Biberman, J. (2004). Research that matters: Helping organizations integrate spiritual values and practices. Journal of Organizational Change Management, 17(1), 7–10.

Ngunjiri, F. W. y Miller, D. W. (2013). Leadership Views on Corporate Chaplains: Business, Socio-Cultural, and Spiritual Justifications. En: Academy of Management Procedures 2013. Congreso efectuado en la reunión anual del Academy of Management, Lake Buena Vista, Estados Unidos.

Nimon, K., Philibert, N. y Allen, J. (2008). Corporate Chaplaincy Programs: An exploratory study relates corporate chaplain activities to employee assistance programs. Journal of Management, Spirituality y Religion, 5(3), 231–263.

O'Connell, L. (2010). The coahing and training of corporate chaplains (Working Paper No. HRD 830), Clemson University [consultado 28 Oct 2013]. Disponible en: http://www.corpchaps.com/wp-content/uploads/2008/03/110621-The-Coaching-and-Training-of-Corporate-Chaplains-Article.pdf.

Organización Internacional del Trabajo-OIT. (2011). Encuesta Clima Laboral. México, D.F.: Organización Internacional del Trabajo.

Park, C. L. (2012). Psychology of Religion and Workplace Spirituality. In P. C. Hill y B. J. Dik (Eds.), Religious and Spiritual Aspects of Meaning in the Context of Work Life (1st ed., pp. 25–42). Charlotte: Information Age Publishing.

Peterson, C. (2005). Authentic Happiness Inventory Questionnaire. Measures Overall Happiness. Michigan: University of Michigan.

Pricewaterhouse Coopers. (2012). Encuesta de Clima Laboral (ECO). México: Pricewaterhouse Coopers.

Psych Tests (2013). Integrity and Work Ethics Test. PsychTests AIM Inc. [consultado 4 Mar 2013. Disponible en: http://testyourself.psychtests.com/testid/3090.

Rasouli, N., Montazeri, M., Nekouei, M. H. y Zahedi, H. (2013). Investigating the Relationship Between Spiritual Leadership and Employees Psychological Empowerment in Khozestan Utility. International Business Management, 7(2), 55–64.

Roberts, S. (2005). Chaplains ministering to workplace needs. Business Insurance, 39(42), 1–5.

Robles, E. (2011). Implicaciones de la espiritualidad en la administración de empresas. Inter Metro Business Journal, 7(1), 29–57.

Rosenberg, M., Schooler, C., Schoenbach, C. y Rosenberg, F. (1995). Global self-esteem and specific self-esteem: Different concepts, different outcomes. American Sociological Review, 60(1), 141–156.

Sarlak, M. A., Javadein, S. R. S., Esfahany, A. N. y Veiseh, S. M. (2012). Investigating the role of spirituality. Resurrection and transformational leadership on the spiritual organization. International Business Research, 5(12), 143.

Seales, C. E. (2012). Corporate Chaplaincy and the American Workplace. Religion Compass, 6(3), 195–203.

Sheep, M. L. (2006). Nurturing the whole person: The ethics of workplace spirituality in a society of organizations. Journal of Business Ethics, 66(4), 357–375.

Starcher, K. (2003). Should you hire a workplace chaplain. Regent Business Review, 8, 17–19.

Steingard, D. S. (2005). Spiritually-Informed Management Theory: Toward profound possibilities for inquiry and transformation. Journal of Management Inquiry, 14(3), 227–241.

Thaker, K. B. (2009). Approaches to implement spirituality in business. Journal of Human Values, 15(2), 185–198.

Zinnbauer, B. J., Pargament, K. I. y Scott, A. B. (1999). The emerging meanings of religiousness and spirituality: Problems and prospects. Journal of Personality, 67(6), 889–919.