Efecto de la violación del contrato psicológico y el agotamiento emocional sobre el cinismo del empleado

Autores/as

  • Aurora Irma Máynez Guaderrama Profesora-Investigadora, Departamento de Ingeniería Industrial y Manufactura, Instituto de Ingeniería y Tecnología, Universidad Autónoma de Ciudad Juárez, Chihuahua, México
  • Judith Cavazos Arroyo Profesora-Investigadora, Centro de Investigación y Posgrado, Universidad Popular Autónoma del Estado de Puebla, Puebla, México
  • Griselda Reyes Flores Egresada de la Maestría en Administración, Instituto de Ciencias Sociales y Administración, Universidad Autónoma de Ciudad Juárez, Chihuahua, México

DOI:

https://doi.org/10.1016/j.estger.2017.04.002

Palabras clave:

Violación del contrato psicológico, Agotamiento emocional, Cinismo del empleado, Industria maquiladora

Resumen

El contrato psicológico es relevante para comprender el comportamiento y el bienestar de los trabajadores. Esta investigación analiza el efecto de la violación del contrato psicológico sobre el cinismo del empleado a través de la mediación del agotamiento emocional. Para ello se realizó una investigación cuantitativa, empírica y transversal a través de una encuesta personal a personal operativo que labora en el sector automotriz de empresas maquiladoras de exportación localizadas en Ciudad Juárez, Chihuahua, México. Mediante un análisis de ecuaciones estructurales se encontró que la violación del contrato psicológico afecta de forma directa e indirecta sobre el cinismo del empleado, a través de la mediación del agotamiento emocional.

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2017-06-14

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Efecto de la violación del contrato psicológico y el agotamiento emocional sobre el cinismo del empleado. (2017). Estudios Gerenciales, 33(143), 124-131. https://doi.org/10.1016/j.estger.2017.04.002