• Ana María Arboleda Arango Psicóloga, Universidad Javeriana, Cali; M.S. Industrial Relations, Iowa State University; M.B. Tulane University; PhD. candidate-Business Administration, Tulane University. Profesora tiempo completo, departamento de mercadeo y relaciones internacionales, Universidad Icesi, Cali, Colombia.


Este estudio señala la consistencia de la relación entre la percepción que tiene el consumidor acerca de la justicia organizacional y sus actitudes hacia la organización. Así, el artículo primero resume el estado del arte del concepto de justicia organizacional precisando la construcción de sus tres dimensiones. A continuación, se presenta la síntesis de los resultados de estudios previos que evalúan la relación objeto de estudio y se hace un análisis descriptivo de estos hallazgos. En la discusión se resalta la consistencia de los resultados como un llamado de atención a la aplicación del concepto de justicia organizacional en la búsqueda de la competitividad. Finalmente, en las recomendaciones se formulan estrategias para la aplicación y medición del constructo de justicia organizacional.


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Cómo citar
Arboleda Arango, A. M. (2009). LA ACTITUD DEL CONSUMIDOR SEGÚN LA PERCEPCIÓN DE JUSTICIA ORGANIZACIONAL. Estudios Gerenciales, 25(113), 99-122.
Artículo de investigación