• Iliana Páez Gabriunas Magister en Administración de Empresas, Universidad Externado de Colombia, Colombia. Estudiante Doctorado en Administración (2007-2011), Universidad de los Andes, Colombia. Directora, Centro de Liderazgo Facultad de Administración de Empresas, Universidad Externado de Colombia, Colombia. Grupo de investigación: Prospectiva, Estrategia y Liderazgo, Universidad Externado de Colombia, registrado en Colciencias.


Se analiza teóricamente la relación entre tres de las dimensiones del desempeño social corporativo de una organización (relación con los clientes y proveedores, relación con los accionistas y la relación con la comunidad civil) y la satisfacción laboral de sus empleados desde una perspectiva multinivel. Integrando el enfoque de desempeño social corporativo y la teoría de disonancia cognitiva de Festinger (1957) en un marco meso, en el que se integran variables contextuales e individuales, se presentan proposiciones que especifican los factores que hacen más probable que las prácticas de responsabilidad social de una organización influyan positivamente en la satisfacción laboral de sus empleados. Se finaliza resaltando preguntas empíricas para investigación futura a resolver mediante modelos lineales jerárquicos y se incluyen implicaciones prácticas y teóricas.


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