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Why study a Master in Industrial Engineering with a concentration in Operations and Services?

Operations and services management are two key components for organizations to improve productivity as well as to gain the loyalty and continued business from their clients. This master's program seeks to train leaders whose management skills in operations and services will allow them to create innovative models and actions to take their businesses to the next level.

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Why get a Master of Industrial Engineering with a concentration in OPERATIONS AND SERVICES?

  • It facilitates the updating of knowledge, practices and world-class management skills for carrying out operations and/or services, improving both qualifications, and the professional and management profile needed to survive in a globalized economy.
  • It facilitates the management of situations related to developing operations and services; the solutions to problems that arise in these areas; and the implementation of innovation and improvements.
  • It creates the conditions for students to become entrepreneurs, whether through building their own operations or by outsourcing.
  • It satisfies the demand for operations and services professionals and managers with global outlooks.
  • It was created with a holistic focus, covering both strategic and tactical aspects.
  • The faculty is composed of professors who bring professional training and experience acquired in both multinational and local businesses.
  • Courses include practical and applied training, including field visits.
  • It provides opportunities for networking between graduates, students, professors and administrators of Universidad Icesi, forming an important network for professional development.
  • The international outlook of the program is supported by a partnership with CLLI (Center for Latin-American Logistics Innovation), the only Latin American member of the MIT Global SCALE Network.

Offered by the first private university with High-Quality Institutional Accreditation in southwestern Colombia. The accreditation granted by the Ministry of National Education represents a seal of quality that confirms Universidad Icesi’s academic excellence. This exemplifies the benefits associated with the exemplary reputation of its undergraduate and graduate programs and provides graduates with access and connections to important organizations in Colombia and abroad.

Purpose

To achieve strategic, tactical, and operational innovation and improvement through a managerial perspective on production and service provision systems. To increase effectiveness, productivity and competitiveness.

Who is this degree for?

Professionals or groups of professionals (companies) whose professional and/or academic interests are centered on systems of production and/or service provision by the region’s business.

Why get this Master’s at Universidad Icesi?

In-depth Master’s program: The purpose of this program is to learn about operations and services in an applied and practical manner that allows students to focus their employment prospects.

Master's with a managerial focus: It is designed to meet the needs of regional industry by developing managerial skills that allow graduates to improve their companies’ performance in in operations and services.

Master's program with the highest-caliber academics: Universidad Icesi is a private university founded by regional industry leaders for the purpose of the preparation and training of professionals to work in these sectors. It demands the highest academic standards from its professors as well as its students. This is why the faculty of the master’s program have broad knowledge of and experience in national and multinational operations and services companies. 

High-Quality Institutional Accreditation: The Ministry of National Education renewed the university’s High-Quality Institutional Accreditation through 2021 through Resolution 11591 on January 9, 2015. This was originally granted in 2010, and Universidad Icesi was the first private university in southwestern Colombia to earn one.

In-depth study

Icesi's Master of Industrial Engineering program offers the following as electives:

World Class Manufacturing (WCM): Concerns identifying, learning about, and understanding different models used in developed economies to achieve world-class operations and services.

World Class Services (WCS): Seeking loyalty and return clients through world-class service models, applying best practices to achieve the best customer experience and optimal performance standards in the industry and the services sector.

Industry 4.0: Businesses in Europe, the United States and Asia will transform design, manufacturing, operations and services by applying “Industry 4.0”, achieving greater speed and efficiency and a higher level of mass customization.

International Logistics (Panama**): This course covers inherent concepts in logistics as well as transport operations (packaging, loading, selection, classification, and optimization of container cargo), distribution and storage centers used in global logistical services. As well as the strategy, resources and capabilities that allow internationalization.